WaterMusicology Privacy Policy
Effective October 28, 2026 · https://app.watermusicology.com/privacy
WaterMusicology LLC, West Chester, Ohio, USA operates the WaterMusicology Healing App. Contact: healing@watermusicology.com. The App is offered worldwide and is for adults 18 and over.
What we collect. Account details (email, name, and a password that is stored only in one-way hashed form), membership and billing status, wellness assessment responses you submit, listening and session history in the App (including Daily 22 minutes), and sign-in and security logs needed to run and protect the service.
Mood check-in. Your saved mood, your latest recommendation and your daily skip choice stay in this browser on this device. The mood check-in does not send those answers to our server. Using another device or clearing browser storage does not carry them across. Daily 22 listening progress is different: it is stored with your account on our server.
Payments. Payments are processed by Stripe. You enter your card number with Stripe; WaterMusicology never stores it. We keep Stripe customer and subscription identifiers and your billing status. Stripe keeps its own transaction records as its own legal obligations require, under Stripe's privacy policy.
How we use it. To provide and secure your account, run billing, and send service emails (such as password reset and assessment results) through our email provider, Resend. We do not sell your personal information and we do not use advertising trackers. The App's pages use a Cloudflare analytics beacon, which provides aggregate usage statistics.
Where it lives. The App is hosted on Cloudflare (database, storage and delivery). Data is shared only with the service providers needed to operate the App: Cloudflare, Stripe and Resend. Your data may be processed in the United States and other countries where those providers operate.
Wellness data. Assessment and listening data is used to personalize your experience. It is not medical information, and the App does not provide medical advice.
How long we keep it.
- Paid members. When your membership access ends (at the end of the period you paid for after you cancel, or when a subscription otherwise ends), we delete your account details, assessment answers, listening progress (including Daily 22 history) and sign-in records 3 days later. Our automatic cleanup runs every hour, so deletion can take up to about an hour longer than the 3 days. If a payment problem leaves your membership unsettled, we do not delete your account automatically.
- Accounts without a paid subscription (for example, members who joined before the $14.99 plan and have never subscribed): we keep the account until you delete it or ask us to. There is no automatic deletion date for these accounts.
- Delete my account. Any signed-in member can delete their account in My Account → Delete my account, after re-entering their password and typing DELETE. If your subscription is still renewing, we first ask you to stop renewal in Manage billing, so that deleting never leaves a recurring charge running; access continues to the end of the paid period and the deletion happens then. Otherwise deletion happens at the next hourly run, usually within about an hour. You can undo a request before it runs.
- Billing references. Our Stripe customer and subscription identifiers are deleted together with your account. Stripe keeps its own records, as described above, and may keep your customer record.
- Backups. Our database host keeps recovery backups for up to 30 days; deleted data ages out of them automatically.
- Copies outside the App's database. Each assessment you submit is also emailed to our support inbox, and email delivery logs are kept by Resend. Deleting your account does not remove those copies; email healing@watermusicology.com and we will delete the assessment emails we hold. Deleting your account also does not remove anything held by other services you joined separately, such as WMRadio or community sites, which have their own policies.
- Mood data stays in your browser; it is cleared on the device you use to delete your account, and you can clear it any time by clearing site data.
Your choices. Wherever you live, you may ask for access to, correction of, or deletion of your information by emailing healing@watermusicology.com. Cancel billing any time in My Account → Manage billing.
Changes and contact. We will post updates here. Questions: healing@watermusicology.com.